Shipping & Return Policy
Carolina CBD Pharmacy
Our business hours are MONDAY-FRIDAY 9am-5pm EST.Order will be shipped no later than the following business day.
We encourage our customers to place an order when half of their CBD is gone. This will prevent shipping delays and ensures you are not out of CBD. We ship to all 50 states in the USA and internationally.
If you'd like to speak with someone please give us a call M-F 9-5 EST at 843-236-6500.
Return and Refund Policy: We want you to feel confident with your CBD purchase and want to provide you with excellent customer service. Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product(s) must be made within 72 hours of receiving the product to carolinaCBDpharmacy@gmail.com. You will need to provide detailed information for any product damaged and photo proof during shipping within that timeframe.
If you are not satisfied with our products, you may request a refund of the full purchase price within 30 days of the product received date. Customer is responsible for return shipping. Please submit your request to carolinaCBDpharmacy@gmail.com or call 843-236-6500 to speak to a customer service representative.
Order Processing, Timing and Delivery Method: Your shipping charges will be calculated and viewable at checkout. After an order has been received in our system, please allow 1-2 business days for your order to ship. Shipments are sent using USPS First Class, USPS Priority Mail, FedEx SmartPost, FedEx Express Saver, FedEx 2 Day and FedEx Standard Overnight. Shipping times is dependent on location from our warehouse and fulfillment center located in Myrtle Beach, SC. Typical shipping times may vary from 4-7 business days (Monday to Friday) after processing times. This does not include any potential for inclement weather or holidays. When tracking your shipment, please allow 1-2 business days for the tracking to update. If you have questions about your order or shipping, please call us at 843-236-6500 or email us at carolinaCBDpharmacy@gmail.com.
Tracking your order: Once your order has been shipped, you will receive a shipping email confirmation with your tracking number. If you did not receive it, please email us at carolinaCBDpharmacy@gmail.com and we will be happy to provide you with your tracking number.